The boring, but important stuff
Updated July 2018
provide information about how we deal with and manage personal
What is personal information?
Personal information is defined as:
information or an opinion about an identified individual, or an individual
who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
Why do we collect personal information?
There are few, if any, organisations that can function without personal
information. We are no exception. We collect personal information where
it is reasonably necessary for our functions or activities. In addition to our
core business activity of offering a networking Platform for Photography
and Videography businesses to find Crew for relevant freelance work in
their local area, and to verify, validate Members’ work and facilitate
payments, services and support in fulfilling these job posts, our functions
and activities include:
• marketing our business;
• undertaking research to improve our business;
• obtaining goods and services from other businesses;
• employing staff; and
• complying with legal and regulatory obligations.
Some common examples of personal information that we may collect
include an individual’s name, contact details, location, speciality, interests,
contact details, payment details, financial information, and information
about your skills and qualifications, and details of products and services
that they obtain from us.
We recognise that certain types of personal information are sensitive.
Examples of sensitive information about an individual may include
information about the individual’s:
• racial or ethnic origin;
• political opinions;
• membership of a political association, professional or trade
association or trade union;
• religious beliefs or affiliations;
• philosophical beliefs;
• sexual orientation or practices; and
• criminal record.
We do not normally collect sensitive information from our customers. Any
sensitive information which we do collect will either be collected with the
individual’s consent or as permitted by law.
How do we collect and keep personal information?
We receive personal information in different ways and through a number
of different media including:
• via online sources (including email);
• by telephone;
• through face to face communications; and
• by hard copy correspondence and documentation.
We keep different types of records that include personal information.
These include records stored electronically on data bases and also hard
When do we use or disclose personal information?
If we collect personal information for a particular purpose, we may use or
disclose that personal information for that purpose. For example, if a
customer obtains a product or service from us, we may use and/or disclose
their personal information for the purpose of providing the product or
service to them.
We may also use or disclose personal information for other secondary
purposes including the following:
• where the individual has consented to the use or disclosure for the
• the secondary purpose is related to (or in the case of sensitive
information directly related to) the purpose for which the personal
information was collected and the individual concerned would
reasonably expect us to use or disclose the information – for example
providing marketing information to existing customers (unless the
customer has requested not to receive marketing information from
• the use or disclosure is required or authorised under any law or a
court or tribunal order;
• a permitted general or health situation exists as defined in the
Australian Privacy Act 1988; or
• we reasonably believe that the use or disclosure of the personal
information is reasonably necessary for one or more enforcement
related activities conducted by, or on behalf of, an enforcement body.
We may store personal information using services provided to us by third
parties that are located outside your jurisdiction or that use servers that are
located outside your jurisdiction. This may involve personal information
that we collect being stored in Germany, Ireland, the US, and the UK.
How can you access your personal information that we hold?
You may request access to your personal information held by us by
emailing us at email@example.com. We will provide access where we are
required to do so under law. In other cases, we reserve our right not to
provide access. We also reserve the right to recover our reasonable costs
of providing you with access to your personal information held by us.
What should you do if you believe we hold personal information about
you that is wrong or you wish to complain about how we have handled
your personal information?
If you believe that we hold personal information about you that is wrong
(which includes inaccurate, out of date, incomplete, irrelevant or
misleading), or you wish to complain about how we have handled your
personal information, you should contact us at firstname.lastname@example.org.
If you have complained to us about how we have handled your personal
information, and you believe that we have not satisfactorily resolved your
complaint, you may wish to contact the privacy regulator in your
jurisdiction, including the Office of the Australian Information
Commissioner (https://www.oaic.gov.au/) (in Australia) and the Office of
the Privacy Commissioner (https://www.privacy.org.nz) (in New Zealand).